|Re: difficult members||<– Date –> <– Thread –>|
|From: Russell L. Brand (brandresponsible.com)|
|Date: Fri, 23 May 1997 12:31:07 -0500|
Pam, In my experience people generally ask for things other than what they want. This is the leading problem we see as programmers, reference librarians and as mediators. Generally we have to do some level of requirements analysis, and/or value clarification before we can get people to have a clue as to what they really want. I give *LOTS* of copies of Roger Fischer's books, "Getting to Yes" and "Getting Together" as gifts to peope that I have important on going interactions with and have started to give "Raising a thinking Childen" by Myrna Shure which addresses many of these same issues but in the context of child rearing rather than mediation and "Exploring Requirements Analysis" by Weinberg that talks about them in the context of software. /Russell
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