|RE: difficult members||<– Date –> <– Thread –>|
|From: Rob Sandelin (Floriferousmsn.com)|
|Date: Mon, 26 May 1997 11:55:38 -0500|
Russell brand offered some book ideas for group process issues. Here are a couple more: The delicate art of dealing with porcupines: learning to appreciate the finer points of others by Bob Phillips. This is a good book that describes pretty well the differences of personality styles and how they clash. The drawback of this book is its Christian overtones, which can be skipped over. Dealing with people you can' stand: How to bring out the best in people at their worst. By Rick Brinkman and Rick Kirschner. This is a good: When this type of person does X, the best strategy is to do Y. I like this because it has lots of prescriptions of how to handle situations, many of which can be applied outside the contexts of the situations in the book. Building unitied judgment by the center for conflict resolution is a good consensus book with some chapters on conflict resolution. I give away this book at my workshops. Rob Sandelin Sharingwood Cedar Village (forming) ---------- From: cohousing-l [at] freedom.mtn.org on behalf of Russell L. Brand Sent: Friday, May 23, 1997 5:30 PM Subject: Re: difficult members Pam, In my experience people generally ask for things other than what they want. This is the leading problem we see as programmers, reference librarians and as mediators. Generally we have to do some level of requirements analysis, and/or value clarification before we can get people to have a clue as to what they really want. I give *LOTS* of copies of Roger Fischer's books, "Getting to Yes" and "Getting Together" as gifts to peope that I have important on going interactions with and have started to give "Raising a thinking Childen" by Myrna Shure which addresses many of these same issues but in the context of child rearing rather than mediation and "Exploring Requirements Analysis" by Weinberg that talks about them in the context of software. /Russell
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