|Interest Based Conflict Resolution||<– Date –> <– Thread –>|
|From: HTilstra (HTilstraaol.com)|
|Date: Wed, 2 Dec 1998 17:52:36 -0600|
What is more practical than a good theory! Here's my favourite in relation to conflict... I have found it helpful to apply "interest-based conflict resolution" rather than a "rights based" (I am right, you are wrong) and "power based" (I have more votes than you) approaches. Power-based approach aims for the other party to give in. So, the expectation that one party will win and one will lose. The focus is on differences between the parties. As a result there is an increased difficulty in backing down or compromising for fear of losing face. This may cause a fear that one party may not be able to be trusted. Hence a likely escalation of a dispute, a likely recurrence of disputes and damage to the relationship between parties. Majority rules can be in between using power and being "right". Rights-based negotiations usually involve arbitration by a third party according to some objective criteria such as costs, efficiency, legislation, norms, moral standards, precedents, traditions and claims on "common sense". Interests are the real issues behind positions. Key interests are wants & needs, fears & concerns. Specifically, physical needs, security, sense of belonging, need to be loved, control over one's life. This approach requires understanding of both parties' interest. So, if a Quaker in a hot city rejects air conditioning, I would have a great deal of curiosity about that person's stance. I'd want to convey that curiosity. the brainstorming of creative options would be next, but first create this fertile void where the person objecting, blocking, positioning is experiencing the psychological air to clarify for themselves what it actually is that people are objecting to.
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