|Use of email||<– Date –> <– Thread –>|
|From: Rod Lambert (rodecovillage.ithaca.ny.us)|
|Date: Sun, 9 Feb 2014 18:59:11 -0800 (PST)|
What Diana says makes some sense. It often seems that useful discussion gets stifled too quickly because of a blanket understanding that if anyone says it doesn't belong on email it stops dead in it's tracks. There are certainly issues that could benefit from pre-meeting edification and discussion. Rod Lambert EcoVillage at Ithaca, NY Date: Sat, 8 Feb 2014 13:09:47 -0500 From: Diana Carroll <dianaecarroll [at] gmail.com> Subject: Re: [C-L]_ Use of email To: Cohousing-L <cohousing-l [at] cohousing.org> Message-ID: <CAAJBS=-Snq6kjsvjB_a_yjgrxFJ8F8efQ+uvPkK+UcC8cV3DbA [at] mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 Mosaic Commons uses email a LOT. 95% of the email is pretty light stuff -- notices of events, people looking to borrow or give away something, etc. But we DO also use it to discuss ISSUES, and yes, sometimes it can get pretty heated. Only very occasionally does it spiral into overt flaming or hostility, but even civil discussions can leave people with hurt or angry feelings. But then, that's true of in-person meetings as well. I've left plenty of in-person meetings feeling unheard, misunderstood, resentful, etc. Our list moderators do nothing other than handle administrative functions (adding and removing people, changing email address, dealing with spam and so forth.) There's absolutely no official moderation of content. We DO self-moderate as a community. Often individuals will say "Hey, I think this is off-topic" or "You guys aren't being civil, please calm down". Sometimes when a discussion becomes very volatile, our Community Support/Conflict Resolution team will step in and ask that a conversation be stopped until feelings have settled down, folks have had a chance to discuss in person, etc. We have some etiquette guidelines to help keep the list useful. For example, use accurate, descriptive subjects; if you've made a request and are now all set, follow up with "All set" in the subject line; mail containing very important content that everyone in the community must read should be tagged "IMPORTANT". We also have "ground rules" for meetings that also unofficially apply to email. I can't remember all our ground rules, but they include things like "Emotions are okay, attacks are not", "Don't speak for others", "Listen for understanding" and so on. But there is no one whose official job it is to enforce the rules. Other than sheer volume (which is its own issue), our biggest email difficulty is that some people (like me) prefer writing as a way of communicating about challenging subjects, and others prefer face to face...and email of course naturally favors the former. Periodically the face-to-face preferers will say "I don't want to discuss this in email, this is not a good discussion, let's do it in person"...and email preferers will feel shut down. We've never really found the best way to work around the fundamental difference in philosophy. Diana
- Re: Use of email, (continued)
- Re: Use of email Don Benson, February 11 2014
- Re: Use of email Jim Mayer, February 9 2014
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