Re: Can a moderator help manage emotional email?
From: Tom Smyth (
Date: Fri, 3 Feb 2017 06:25:28 -0800 (PST)
We are in the process of amending our email policies and creating an open
"talk" list, so I'm curious about this too. We have been leaning towards a
looser "everyone moderates everyone" model since placing all the
responsibility on one person or small group seems like a lot.

For meetings, we just had a visit from Laird Schaub who recommends a
specific protocol for addressing conflict in meetings (and yes, this is
done by the facilitator, preferably right in the moment). We are in the
process of implementing it. He also recommends a 'heart team' (we call it
'peacekeeping') for dealing with conflicts outside of meetings. Check out
his blog, it should all be on there.

On Fri, Feb 3, 2017 at 1:58 AM, Martha Wagner <wordbizpdx [at]> wrote:

>  A while back i recall seeing a post from someone whose community managed
> conflict that arose in email  through the use of a rotating moderator. If
> your community has such a system or has guidelines that help reduce the
> potential for email flaming, please share here. ALSO,  does your community
> count on meeting facilitators to address out-of-line comments or behavior
> that might occur during a meeting or is there someone else that serves in
> that role?
> All ideas welcome!
> Martha
> Columbia Ecovillage
> _________________________________________________________________
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Tom Smyth

Worker-Owner, Sassafras Tech Collective
Specializing in innovative, usable tech for social change · @sassafrastech

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