Cohousing-L Mailing List: Re: Site wide internet?

[Katie Henry (katie-henry]

Be sure you have the in-house tech skills and capacity to manage such a system 
and the associated issues. In my former community, we had several talented IT 
people who implemented a great system, but community members expected them to 
provide tech support for any and all problems ("I can't figure out how to 
replace my printer's ink cartridge!"). It became overwhelming to them, either 
providing the help or declining to help, and they pretty much withdrew from the 
community for a long time, doing what was required to keep the network running 
but otherwise hiding. It wasn't fair to them, and we should have managed 
expectations better from the beginning.
Katie Henry